Dan,
I just wanted to thank you again for the outstanding service that I have received from FireplacesNow.com. From the very beginning I have been thrilled with the friendly and prompt help that I've gotten. Harold was great in helping us pick out our unit, add a remote to it, and getting everything shipping very quickly. And you have been great in helping me in getting a couple of follow-up questions resolved promptly.

I will not hesitate to recommend FireplacesNow.com to anyone I know that is shopping for a product that you provide. Thanks again.

Pete A.

3/11/2008

My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!
Charles, Canada

11/16/2007

Dear Dan,

Thank you so much for your prompt attention to this matter! Your willingness to send the correct fireplace so quickly has allowed us to stay on track with our plan to have our basement finished by Christmas.
You certainly adhered to a "no-hassle" policy, despite the potential hassle involved in returning one fireplace and getting another one.

I have printed out the bill of lading and have left a note on the door for the shippers, since I don't know if I will be here.

Again, many thanks!

Happy holidays.

Carolyn

11/20/2006

Dan,
Again, thank YOU so much for your diligent work in getting everything straightened out for us also. I know it was frustrating for you also, but you continued to really strive for customer service, and I appreciate that.
Thanks for the $100 back, very nice of you. I look forward to the steak knives also, thanks for letting them know all the problems we had.
Sincerely,
Steve

10/4/2006

Lou,

Many thanks for your prompt response to my query. As you could probably tell on the phone I wasn't particularly happy with the circumstances leading up to my phone call to customer service (nearly 3 weeks since I ordered my BBQ) but you gave me an honest response, offered to follow up and most importantly, actually followed through - within minutes. It is service like this that will make me and no doubt others come back to Wholesale Now rather than switch to the myriad of competitors.

Now can you please train up some more people and send them off to work at all the airlines, retail banks and utility companies??

Regards,
Haydn S.

6/28/2006

Thank you Lou for all the help with the original order and getting my missing part sent to me. The service I received was good, and my product ("H" burner & venturi's) arrived in a timely fashion. And when my package arrived w/o one of the venturi, Lou was very helpful via phone calls, voice mails and email to get me the missing part once again in a timely fashion.

While I hope my grill will not need anymore repairs in the future, I will certainally would consider Wholesale Now for the parts if my grill needs help again.

Thanks again for all the help!

Kim M.

6/22/2006

Dear Lou,
I want to convey to you my satisfaction in working with you and your company. I ordered four items from your company and was not able to use one of the items. I was informed that you had a standard restocking fee, but I asked that it be waived since I never opened the item. You got me all of the information, in a very timely manner, to send the item back to the manufacturer. They agreed to return the item and not charge a restocking fee.

It was a pleasure dealing with you and your company. It is not often these days that you get a competent person to help you and in such a gracious manner. You definitely made this customer feel serviced.

Thank you.
Warm Regards,
Alicia K.
CA.

6/19/2006

Dear Lou,

I hope this e-mail finds you doing well. I wanted to take a moment and thank you for your assistance in getting resolution on the fireplace trim kit that I ordered. I work in the service industry and giving and receiving excellent customer service is extremely important to me.

Although the item that I ordered was defective and doesn't even come close to fitting my unit, I was pleased that after my initial telephone call that you followed up with me within the hour. Not to mention that my follow-up e-mails were responded to very fast and it was appreciated.

Kudos to you for your professionalism and for acting as the customer champion for WholeSaleNow.com. Thanks again for bringing a satisfactory resolution to my issue by getting me a full credit.

Best regards,
Suzanne H.
Florida

6/13/2006

Dear Lou,

Thank you for the quick response! I never had any doubt that you would take care of us. I understand that sort of stuff happens and appreciate you looking into the delay. I won't hesitate to recommend Wholsalenow.com to my friends and family - in fact, I already have since they wanted to know about our new grill. We sure love the grill! From sales to service you guys have been great. Thanks again Lou and have a great evening!

Sincerely,

Mark & Penny R.
Washington

6/8/2006

Dear Lou.

I know that the fireplace remote that I received defective was a small item, but I must say I was impressed with your prompt response to my problem, your desire to find out exactly what was wrong so that you could fix it, and the fact that you contacted the supplier to get a replacement in very short order. This is customer service at it's very best!
thank you
David B.
Nebraska

6/8/2006

To whom this may concern at Wholesalenow.com

I am writting to those at Wholesalenow.com for the great, friendly and knowledgeable service my husband and I received from Harold at Wholesale now. He was very helpful, knowledgeable and answered every question that I had every time I called. He was a pleasure to work with and we look forward to doing more business with Wholesalenow.com in the future.

I would like to provide Wholesalenow.com with testimonial quote for your website to express our appreciation for your service.

"Wholesalenow.com runs a GREAT BUSINESS and we are VERY HAPPY CUSTOMERS. I was pleased to work with Harold at Wholesalenow.com when I purchased a Vanguard 50inch woodburning fireplace. Everytime he answered the phone, he was polite, friendly, knowledgeable, and remembered our conversations...he is very on target and professional as well. We greatly appreciated the great, knowledgeable service and I have given your company name to several people who have recently purchased homes and looking for products that you sell at Wholesalenow.com. I am sure it will translate into some orders for you. We will also send some before and after photos when our fireplace is finished. It was a pleasure to do business with Wholesalenow.com and look forward to doing future business with your company".

Kind thanks....Dana K.
Holbrook, NY

6/6/2006

Good Morning Harold,

Please accept my thanks and kudos for having a site and service that has exceeded my expectations! I'm telling everyone about you guys!!

6/8/2005

Jason handled the sale. He was knowledgeable, helpful and efficient. He kept me informed every step of the way. ...Thanks to Jason and the rest of your team I'll be back. Thanks again.

6/8/2005

Harold,
Thank you so much for the courteous and professional manner in which you placed my order. I needed doors quick and you guys delivered on time. I can't wait to do business with you all again.
Jack, North Carolina

5/11/2005

Gail handled our sales transaction and was very good answering numerous questions before I made the order. She was very knowledgeable and helpful. By ordering from your company instead of buying locally from the gas company, we saved over $300.00. Thank you for answering my question regarding the warranty registration today. My husband, Fred, and I are very pleased with the product and most of all with your company and service.
Sincerely, Marvel M., New Mexico

9/14/2004

Tony,

Thank you for the phone number and all the info concerning my order. It's nice to have good customer service for once.

4/7/2004

Harold,

Thank you very much for all your help with my purchase. You beat the very best price that I was able to find at several local stores and saved me alot of money. I was recommend by someone to you and will strongly recommend you and your website to anyone. Once again, thank you for really taking care of me and making my purchase so easy.

2/3/2004

Dear Tony,

I just wanted you to know that I did receive the rest of my order. I can't thank you enough for all your time, patience and assistance. You have been great and I really appreciate you letting me know that my order had been shipped. Thank you so much for everything.

12/17/2003

Tony,

I would like to thank you for all your help. This "simple" purchase has seemed to take on a life of it's own! Once again, thank you for your assistance, and I hope you have a very nice holiday season.

12/4/2003

It came in perfect condition and faster than I expected. Thank you so much!

9/22/2003